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Contact details for the Housing Solutions Team

Housing Solutions Team
Runnymede Borough Council
Runnymede Civic Centre
Station Road
Addlestone
Surrey
KT15 2AH

(01932) 838383
housingsolutions@runnymede.gov.uk

The Housing Solutions 'drop-in' service in the reception area is open:

Monday to Friday 9.00 am to 12.00 pm ONLY.

Outside of these times, you are welcome to email us at housingsolutions@runnymede.gov.uk, or telephone (01932) 838383, selecting the appropriate options for the Housing Solutions Team for advice regarding your housing.

Please note that the team operates a duty officer system, and so if that officer is assisting another customer, you may need to leave a message with your contact details, and the duty officer will aim to return your call within 24 working hours.


Emergency Out of Hours calls

To contact us about homelessness in an emergency please ring Safer Runnymede on 01932 425060. This is only for circumstances that cannot wait until the next working day. If provided, emergency accommodation is likely to be B&B and its location could be outside Runnymede.


Homeless young people (16/17 year olds)

If you are homeless and aged 16 or 17 years old, please contact the Youth Homelessness Prevention Service on 01483 519198 or by email at ysshomeless.prevention@surreycc.gov.uk. If you need to contact them outside of office hours, you can do so on 01483 517898.

More information can be found on our Homeless young people (16/17 year olds) page


Housing Benefits Team

(For Housing Benefit, Council Tax Support)
Tel: 01932 425388
Email: Benefits@runnymede.gov.uk


Tenancy Management Team

(For management of rents, estate management, anti-social behaviour, tenancy sustainment, resident involvement)
Tel: 01932 425821
Email: Tenancy.Management@runnymede.gov.uk