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Contact details

Runnymede Borough Council
Runnymede Civic Centre
Station Road
Addlestone
Surrey
KT15 2AH

The Housing Advice Desk drop in service in the reception area is open:

Monday to Friday 9.00 am to 12.00 pm ONLY.

Outside of these times, you are welcome to email us at housingadvice@runnymede.gov.uk, or telephone (01932) 425811 for advice regarding your housing.


Emergency Out of Hours calls

To contact us about homelessness in an emergency please ring Safer Runnymede on 01932 425060. This is only for circumstances that cannot wait until the next working day. If provided, emergency accommodation is likely to be B&B and its location could be outside Runnymede.


Homeless young people (16/17 year olds)

If you are homeless and aged 16 or 17 years old, please contact the Youth Homelessness Prevention Service on 01483 519198 or by email at ysshomeless.prevention@surreycc.gov.uk. If you need to contact them outside of office hours, you can do so on 01483 517898.

More information can be found on our Homeless young people (16/17 year olds) page


Housing Advice Team

(For evictions, notices, landlord issues, private rental sector scheme, fleeing domestic abuse, parental evictions, Help to Buy)
Tel: 01932 425811
E mail: HousingAdvice@runnymede.gov.uk


Housing Allocations Team

(For registering, bidding, verification, rehousing priority, mutual exchanges)
Tel: 01932 425831
E mail: HousingAllocations@runnymede.gov.uk


Housing Benefits Team

(For Housing Benefit, Council Tax Support)
Tel: 01932 425388
Email: Benefits@runnymede.gov.uk


Tenancy Management Team

(For management of rents, estate management, anti-social behaviour, tenancy sustainment, resident involvement)
Tel: 01932 425821
Email: Tenancy.Management@runnymede.gov.uk